3 Replies Latest reply: Mar 19, 2012 7:03 AM by varjak paw
DONS1111 Level 1 (0 points)
I reported a purchase of an app that I did not make. Then they locked me out of my Itunes and I don't know how to get back in. PLEASE HELP ME............

iMac, iOS 4
  • varjak paw Level 10 (169,827 points)
    If your iTunes Store account has been deactivated due to an unauthorized access, you'll need to contact the iTunes Store Customer Service department using the form on their Support page (select the category and subcategory closest to the issue you're reporting and you'll find an "Email Us" button) and ask them for assistance in resolving the problem. This may take several communications with them, so have patience; they're trying to protect you from further fraudulent purchases.

    Good luck.
  • almfrfshsh Level 1 (0 points)

    I hope help me


    Apple have an account, but it is locked


    I have a balance where I want to restore the account

    Please note that I do not know the cause of closing the account

  • varjak paw Level 10 (169,827 points)

    No one here can help you, You need to contact the iTunes Store, as I said in my post above,  which by the way is from almost two years ago.