iPad Screen Turns on But Goes Black

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iPad Screen Turns on But Goes Black

Have had this iPad for about 3-4 years now, never had any issues and never had any trauma etc. I was watching a movie and the screen randomly went black. Sound was still working so thought maybe it was the infamous backlight issues. However, when I press the volume up, volume down and then hold the power button for a while, the Apple logo does display and the Lock Screen comes up briefly (at highest brightness), but then the screen goes black again. It will also randomly flash the Lock Screen when I press the screen/power button after it’s been resting for a while. Does anyone know any solutions to fix this?

iPad Pro, iPadOS 18

Posted on Jul 8, 2025 5:34 PM

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Answer 1

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LotusPilot

Level 10

303,086 points

Jul 8, 2025 5:48 PM in response to Missmia01

If your iPad is not operating as expected, try a forced-restart - as this will often clear an isolated software issue:

Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

Press and quickly release the volume button nearest to the top button.
Press and quickly release the volume button farthest from the top button.
Press and hold the top button.
When the Apple logo appears, release the top button.

If the problem persists after performing the restart, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

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