iPhone 15 Pro Max with eero VPN issues after iOS 18.5 update

I have found that with the recent 18. 5 update on my iPhone 15 Pro Max is having difficulties in loading the internet. I have an eero secure + VPN that keeps trying to block the signal. I turn it off in the settings menu and it keeps resetting itself back on. How do I fix this?


[Re-Titled by Moderator]

Original Title: I have a iPhone 15 promax running iOS 18.5 and it has been having continuous probllems with my eero VPN since the software update. How do I fix this without having to reset the phone all over again

iPhone 15 Pro Max

Posted on Jul 8, 2025 7:19 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 8, 2025 7:22 PM

As per this User Tip by Lawrence Finch:


When you install VPN it configures itself to the specific hardware, OS version and network that the device uses. If any of those change it can break the VPN. So any time you change any of these you may need to delete the VPN app and profile, restart your iPhone, iPad or Mac (or PC) then add them back (if you still want to use VPN) so it can configure itself to the new environment.


VPN: What you need to know - Apple Community

2 replies
Question marked as Top-ranking reply

Jul 8, 2025 7:22 PM in response to batikwoman

As per this User Tip by Lawrence Finch:


When you install VPN it configures itself to the specific hardware, OS version and network that the device uses. If any of those change it can break the VPN. So any time you change any of these you may need to delete the VPN app and profile, restart your iPhone, iPad or Mac (or PC) then add them back (if you still want to use VPN) so it can configure itself to the new environment.


VPN: What you need to know - Apple Community

Jul 8, 2025 7:23 PM in response to batikwoman

You fix this by deleting the VPN completely.


VPN is not needed unless your company or school requires it. Despite the fancy advertising, a VPN provides less security and just about every VPN company sells your personal data to other companies.


Even if the VPN might be "free", it is still not worth the money.


If you must have a VPN, delete it completely, then try to reinstall it.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 15 Pro Max with eero VPN issues after iOS 18.5 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.