You have reached your mobile phone spending limit on Three network

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Level 1

17 points

You have reached your mobile phone spending limit on Three network

Hello all. I keep getting the spend limit notification when I try to purchase app’s etc. spoken to Three numerous times who say I should be able to and everything their end is as should be. I have changed to the spend cap to unlimited and paid last months bill before the direct debit kicks in hoping that sorts it. The only thing that has changed is I changed to eSIM about 1 month ago and thinking it maybe that I deleted and got another physical sim. Also if i delete pay by mobile info then try to add it again it says it is already added even though I have deleted it.

Each Three call I get asked to up the spend cap even though turned off 😩

Any ideas please people ?

iPhone 15 Pro Max, iOS 18

Posted on Jul 8, 2025 9:34 PM

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Answer 1

H1290

Level 6

10,251 points

Jul 9, 2025 6:23 AM in response to evans8773

Thank you. What happened when you add a new payment method? Add a payment method to your Apple Account - Apple Support

Don't delete the old payment method. Just add a new one.

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Answer 2

evans8773 Author

Level 1

17 points

Jul 11, 2025 3:41 AM in response to evans8773

Thanks for all the replies people. Here is the latest.

spoken again to three. My Credit limit is £150 and my spend cap is £50

They cannot see a reason I have this issue. Last months bill was £39.48 which I paid early rather that wait for the direct debit to colllect. This months is currently only £21 which is my standard monthly unlimited everything sim.

Three removed my credit limit and spend cap. They even removed the only restriction left which is a 18 filter for adult content.

they asked me to toggle aeroplane mode on and off and try to purchase. Didn’t work.

they then asked me to turn phone off and on and again still won’t let me purchase content.

is it worth setting up another Apple ID and see if I can purchase something cheap ?

or stick this sim in another iPhone and see if I can purchase using someone else’s Apple ID ?

thanks

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Answer 3

Branta_uk

Level 7

32,898 points

Jul 11, 2025 1:38 AM in response to evans8773

Google search term

mobile phone uk spend cap

Or this link on the 3 website should guide you.

https://www.three.co.uk/support/bills-and-contracts/your-monthly-plan-and-usage/spend-caps

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Answer 4

Jul 9, 2025 11:25 AM in response to evans8773

You have reached the spending limit allowed by your mobile carrier on your mobile service account.

You would need to add a credit or debit card to actually be able to pay.

And yes, you need to contact your mobile service provider to discuss the spending limit with them.

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Answer 5

H1290

Level 6

10,251 points

Jul 8, 2025 9:37 PM in response to evans8773

Hello!

Please send a screenshot of the issue. Make sure there is NO personal info visible. This is a public, user to user support forum, not Official Apple Support. Thank you.

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Answer 6

evans8773 Author

Level 1

17 points

Jul 9, 2025 6:27 AM in response to H1290

[Edited by Moderator]

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Answer 7

evans8773 Author

Level 1

17 points

Jul 9, 2025 1:35 AM in response to H1290

Screenshot added as requested. Thanks

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Answer 8

KiltedTim

Level 10

229,422 points

Jul 9, 2025 11:05 AM in response to evans8773

You need to contact your cellular carrier about this.

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Answer 9

Jul 10, 2025 11:21 AM in response to Phil0124

You have not chosen to use a credit card. The payment method checked in your screenshot is Mobile Phone, not a credit card.

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Answer 10

evans8773 Author

Level 1

17 points

Jul 10, 2025 11:27 AM in response to H1290

I can add a Bank or credit card and it works. If I delete the pay with mobile reboot phone and try to re add pay with mobile it says it’s already added (see image) although I have just deleted it. Hmmm cannot remember if I had mobile added when I payed with credit card ??

cheers

[Edited by Moderator]

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You have reached your mobile phone spending limit on Three network

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