I have a question, as I never did subscribe to free trials (music), but as I got a new iPad, it comes with 3 months free trial, after I activated it, I got immediately charged, I cancelled the subscription then right away, will I get then the money back, that I had paid for the free trial or did I now lose my money and the subscription?
[Re-Titled by Moderator]
Original Title: Free trials
iPhone 11 Pro, iOS 18
Had you subscribed previously? The offer is only for new subscribers.
Have you asked for a refund? Please read this link to learn "How to cancel a subscription from Apple" Click here --> If you want to cancel a subscription from Apple - Apple Support
Note:
• "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then.
• Deleting an app does not cancel a subscription.
• If you don’t cancel trials more than 24 hours before your renewal date, your subscription might renew.
• If you don't have an Apple device, see the options near the very bottom of the support document
See how to "Request a refund for apps or content that you bought from Apple" Click here--> Request a refund for apps or content that you bought from Apple - Apple Support
Make sure there aren't duplicate subscriptions involved here. This can happen if you have multiple Apple Accounts. I don't know if that is what you have. If so, it is possible you are trying to do things through one account that you set up with the other. The "no eligible purchases" message could mean you canceled a free trial that was ongoing. You should not have been billed for that. If you had already had a free trial and then tried to get one again it probably wouldn't set it up as one but instead would have just set you up on a monthly basis for a normal subscription.
Some people make the mistake of going to the store but then not remembering their original account information. The end up leaving the store with another account that leaves them with a mess to sort out.
You may need to contact Apple where you live to get them to help you determine exactly what is going on. The people here are users like yourself and we have no tools to check you account status. This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support For some countries look under “Other” listing at the end of each region. Not every country has telephone support.
As far as my knowledge goes this offer is valid only for purchases from the Apple Online Store, Apple Retail Stores, and many Apple-authorized resellers and wireless service providers.
Get Apple Music free for 3 months. New subscribers get 3 months free with your new iPhone, iPad, Mac, AirPods or other eligible Apple device.
Apple Music 3-Month Free Offer
No, I have never been subscribed, today would be my first day, so I clicked on the free trial and set up my account and then got immediately charged, and now it says that it is expired as I cancelled the free trial, I’ll try to get refunded then, thank you for your help.
Now there is apparently another problem, as it says: “You have no purchases that are eligible for a refund.”, which I am confused by, as my bank account shows me that I got charged for it? Is it not possible to get a refund from Apple Music subscription?
Yes, I got that offer, as I bought my iPad at the apple retail store, and it was on my device, which said that I have these 3 months free trials included, so I thought to try it out.
Thank you a lot for your help! 👍
Charged for free trial after canceling subscription on new iPhone
