Re: Money deducted from my account but purchase didn’t happen:
" ... it doesn’t shows in the recent purchase history"
✽ If you made a purchase from within an app, seems the app developer may have your money:
(Apple may (or may not) have assisted with the transaction the way a bank does.)
✽ See Apple support's online article:
About purchases not billed through the App Store or the App Store’s In-App Purchase system - Apple Support
Eg: says:
"If you paid for an app, a purchase within an app, or a subscription outside of Apple’s ecosystem, contact the developer for billing support or a refund. Apple is unable to provide support for these purchases."
There's much more info in the article above:
(Eg: If needed: you can scroll to the bottom of the article above to see how to contact the app-devloper)
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Re: "the purchase didn’t happen"
Seems you paid ?
✽ Maybe you have purchase-restrictions set in ScreenTime
Manage App Store purchases, settings, and restrictions on iPhone - Apple Support
Eg: says you can prevent in-app purchases
"Settings > Screen Time > Content & Privacy Restrictions"
Else:
✽ You may want to check if you can download the purchase in the same place that you made the purchase
or
✽ See what to do: If you can't find or use your in-app purchases - Apple Support
More info: on how in-app purchases work:
When you: Buy additional app features with in-app purchases and subscriptions - Apple Support
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Re: the report a problem options is not properly addressing
✽ You may want to: Find the URL for content to report a concern - Apple Support
For purchases from Apple:: Website (info / support / contact info)
App Store support: Subscriptions and Billing - Official Apple Support
