How can I remove the activation lock on an iPad of which I do not have access to the Apple ID or Password?

I need some advice with this issue. Recently I bought two iPad 2's from trademe (our local new zealand equivalent to ebay). They were being sold cheap, with the issue "Activation / iCloud Locked". They had obviously been acquired from ewaste or similar by the seller who sold them to me, because neither they nor I have access to the original owner's Apple IDs. I am aware of the "solution" around this, which is to log onto icloud.com and fill out a form to get your iPad unlocked. I figured since these iPads are now 14 years old and worth almost nothing, Apple would be somewhat lenient and get them unlocked for me, after I had given necessary explanation and confirmation of ownership / purchase etc. But it seems I was wrong. After explaining my situation, and providing as much photographic proof of ownership as I could, Apple still replied and said that neither iPad was able to be unlocked by them, due to me "not having provided enough information". I provided screenshots of the listing on trademe, and then a screenshot of basically the post-purchase summary, with all the necessary details also included such as IMEI, Serial Number, and iPad Model too. Is there any way I can get them to unlock my devices, or is it just not worth it?


Thanks in Advance

iPad 2

Posted on Jul 12, 2025 8:18 PM

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Jul 13, 2025 5:35 AM in response to josh1421

You used to be able to take a device to an Apple Store and ask the manager to unlock it. This was before they even officially had an unlocking policy. The manager might unlock it or they may even just say no to everybody. Then Apple formalized the process. It is all done online now to very strict criteria which typically mean you have to have an original sales receipt from an official Apple approved vendor (ideally Apple itself). Strict criteria mean Apple will unlock devices (no managers simply refusing everybody about a service which didn't officially exist anyway) but they are also inflexible about their criteria.

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How can I remove the activation lock on an iPad of which I do not have access to the Apple ID or Password?

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