I am getting the following when I try to make a call on my iPhone. It won't call out.
Is this a service provider issue?
[Re-Titled by Moderator]
Original Title: phone app won't make calls
iPhone XS, iOS 18
wunwspirit wrote:
I am getting the following when I try to make a call on my iPhone. It won't call out.
Is this a service provider issue?
https://discussions.apple.com/content/attachment/6bbc709b-b6fd-46e8-a426-f1df99e1ab4d
You have no cellular data connection, you're on SOS per your screenshot.
You can troubleshoot here If you see SOS, No Service, or Searching on your iPhone or iPad - Apple Support
Or get in touch with your cellular data provider.
wunwspirit wrote:
I am getting the following when I try to make a call on my iPhone. It won't call out.
Is this a service provider issue?
https://discussions.apple.com/content/attachment/6bbc709b-b6fd-46e8-a426-f1df99e1ab4d
You have no cellular data connection, you're on SOS per your screenshot.
You can troubleshoot here If you see SOS, No Service, or Searching on your iPhone or iPad - Apple Support
Or get in touch with your cellular data provider.
@razmee209 thanks for your input,
got it knocked.
this was actually a friend's iPhone 14 that he asked me to problem solve.
the SOS in the top upper right means that the SIM or in this case eSIM was not connecting to the carrier.
for some reason, the cell phone carrier, T-Mobile, line was turned off.
so I went to Settings--->Cellular---> and found that the eSIM had gotten turned off somehow.
I turned it back on ( see attached schematic ) and all was well.
[Edited by Moderator]
wunwspirit ~ As your iPhone XS is several years old, it's worth checking for a weak, aging battery which can cause connectivity issues. So...
Does your iPhone XS still have its original battery?
And what's the Maximum Capacity % here?...
Settings > Battery > Battery Health & Charging
õ¿õ¬
wunwspirit wrote: "...my iPhone Xs has 77% maximum charging."
wunwspirit~ 77% is not healthy and is probably the reason for the call problem. Apple recommends having the battery replaced at around 80% – so have the weak, aging battery replaced and all will be well:
About genuine iPhone batteries
(Articles found by searching Apple's Knowledge Base.)
õ¿õ¬
hello @Alancito,
Thanks for the input regarding the battery health of my iPhone and links to more info. I have found that I can get
same day service for battery replacement on my iPhone Xs at an Apple Genius Bar for only $89.
hello @Alancito,
thanks for your input. my iPhone Xs has 77% maximum charging.
Unable to make calls using the Phone app on my iPhone XS
