3585 Views 9 Replies Latest reply: Aug 29, 2010 5:38 PM by kgrass
Welcome to the discussions!
You posted in the AirPort Extreme forum (AEBS), but mention an AX, which is the abbeviation for the AirPort Express. Can you clarify on that?
The AirPort Express is capable of a number of different options and it's just not possible to troubleshoot further until we know more about how you are trying to configure the device. For example, the AirPort Express can be configured to:
1) Create a wireless network
2) Join a wireless network
3) Extend a wireless network
4) Participate in a WDS network
Can you let us know which of these options you are trying to use? Any other information you can provide about the type of modem you are using would be really helpful (DSL or cable), whether this is a simple modem with only one ethernet port, or maybe you have a gateway (combination modem/router with 3-4 ethernet ports)
Message was edited by: Bob Timmons
I've seen where you've been able to help others with AX issues many times before so I am keeping my fingers crossed! You've probably seen my last post so you likely know it is a cable modem. It is a Motorola SURFboard (SBS120.) It is a simple set-up with one Ethernet port, one USB port, and cable connection.
I am using AX to create a wireless network. All was well for nearly two years until mid-last week. This is a new modem (previously had an RCA model from Comcast.) I was unable to get it to work and started having the 169 self-addressed issue. Some technicians came out and were able to resolve the problem despite it appearing to be a router issue (I could connect successfully to the MBP like I am doing now.) I believe they said they eliminated a proxy setting to get it working right. I don't know why I'd have a proxy setting in the first place and I don't think I have one now.
Hopefully the above will help narrow the possibilities for a fix.
Thanks for the additional information.
A cable modem needs a complete reset whenever you change the device that it connects to. Many users try to reset the modem, but don't allow enough time for this to happen. Actually, the modem will reset relatively quickly, but the equipment back at the cable company may not. Try the following.
Push the reset button on the modem and power it off. Pull the battery if it's easily accessible. Power off the reset of the network as well, order is not important.
Wait at least 30 minutes. Some ISPs take even longer for their equipment to reset. (I've experienced 2-3 hours in the past in this regard myself with a very well known national company)
Power up the modem first and let it run at least 5 minutes by itself. Then power up the AirPort Extreme and let it run 5 minutes. Then power up each computer or other device the same way.
If no help, try the modem reset again this evening and leave it off overnight and try again in the morning. If still no luck, then you will need to try a "hard reset" on the AirPort Extreme to erase the current settings and reconfigure the device again.
Message was edited by: Bob Timmons
I'll do as suggested but I have done this several times. In fact, I unplugged the modem and router and powered off all devices last night before going to bed. No luck this morning. I'll be going out soon and will try it again. Hopefully it either works or you have a brainstorm with another approach.
In that case, I would try the "hard reset" first on the AirPort Extreme. Just hold in the reset button until the amber light begins to flash more quickly and then release.
If that does not work, it's time to have the Apple store check out the device. It may be OK and some recent update from the cable company is causing an issue, but they will never admit it.
Hope you can get things going soon.
I want to report back - we are back online via AirPort Extreme.
I think doing the hard reset first before shutting down was the key variable that had been missing. I did this and then unplugged the modem and AirPort Extreme, disabled Airport on my MBP and powered down all devices. I came back 3 hours later, powered up the modem and let it sit for 5 to 10 minutes, then the AirPort Extreme, let it sit for 5 or so minutes, then powered up the MBP, turned AirPort on and then reconfigured the settings.
Voila! The whole household is connected wirelessly again.
Thank you, thank you, thank you!
Message was edited by: kgrass