Hello, my iPhone’s Face ID is broken and I can’t disable Stolen Device Protection. I am the device owner and need urgent help. Please assist me in turning it off or provide a workaround.
[Edited by Moderator]
iPhone 12 Pro Max, iOS 18
There is no workaround as that would defeat the purpose of using that feature in the first place. You are going to need to get your device serviced.
Genius Bar Reservation and Apple Support Options - Apple
There is no workaround as that would defeat the purpose of using that feature in the first place. You are going to need to get your device serviced.
Genius Bar Reservation and Apple Support Options - Apple
Is there any remote solution or exception Apple can make in my case?
No, you have physical hardware damage that needs to be repaired.
I understand, but I am unable to visit an Apple Store or Authorized Service Provider due to my current situation. However, I am the rightful owner of this iPhone and can provide proof of ownership, including the Apple ID, previous receipts, or any other verification you require. Is there any remote solution or exception Apple can make in my case?
Can’t disable Stolen Device Protection on my iPhone
