my account has been disabled from the app store and itunes

I’ve tried to change my apple Id password and nothing happens same with those solution posted in youtube and still nothing happens, please help

Posted on Jul 18, 2025 5:30 AM

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Question marked as Top-ranking reply

Posted on Jul 18, 2025 6:01 AM

Hello,


If a message says 'Your Media & Purchases account has been disabled' - Apple Support read that eponymous support article if you see that message or one saying: “You cannot login because your account has been locked.” This is not something anybody on this forum can resolve for you. Tap or click on this link and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


or for additional telephone contacts refer to: Contact Apple Support - Apple Support


3 replies
Question marked as Top-ranking reply

Jul 18, 2025 6:01 AM in response to Ravenr_rivera

Hello,


If a message says 'Your Media & Purchases account has been disabled' - Apple Support read that eponymous support article if you see that message or one saying: “You cannot login because your account has been locked.” This is not something anybody on this forum can resolve for you. Tap or click on this link and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


or for additional telephone contacts refer to: Contact Apple Support - Apple Support


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my account has been disabled from the app store and itunes

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