How to recover a forgotten iPhone passcode?

The phone was not reset correctly. Please forward this link to your friend:

If you forgot your iPhone passcode or your iPhone is disabled - Apple Support

Hopefully, your friend has a current backup for their phone, since the reset process will erase all of the data on the phone.

The phone has been reset well.....

No, the phone has not been reset correctly. The phone is Activation Locked.

Your friend will need to contact Apple and provide them with a copy of their original sales receipt that clearly shows them as the owner of the phone along with the serial number of the phone. There are no exceptions to this.

They can use the link below as a guide.

How to remove Activation LockApple SupportOfficial Apple Support › en-us