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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I cant find "add esim" on my 13 pro yet it should support. PS there is no sim restriction, phone has two IMEI codes (one for physical sim and one for esim). My carrier supports Esim. How can I add the Esim option?
[Re-Titled by Moderator]
Original Title: Adding Esim
iPhone 13 Pro, iOS 18
Your carrier must set you up with an eSIM (compatible) contract. You can’t transfer from physical SIM to eSIM without their assistance — unless they support eSIM Quick Transfer (if you try and it works, then they support it).
About eSIM on iPhone - Apple Support
Then you would do eSIM Carrier Activation.
Settings > Cellular > Convert to eSIM > …
or
Settings > Cellular > Add eSIM > …
Your carrier must set you up with an eSIM (compatible) contract. You can’t transfer from physical SIM to eSIM without their assistance — unless they support eSIM Quick Transfer (if you try and it works, then they support it).
About eSIM on iPhone - Apple Support
Then you would do eSIM Carrier Activation.
Settings > Cellular > Convert to eSIM > …
or
Settings > Cellular > Add eSIM > …
Simply contact your carrier for assistance.
Are you SURE that the phone does NOT have a dual nanoSIM slot?
(That would identify it as a Chinese market phone; which doesn’t support eSIM)
Thanks Chattanoogan,
The sim tray is of a single sim. I even tried swapping with a dual sim tray but still detects one physica sim. I did contact my carrier but was of no help. I could however pay another visit.
That’s unfortunate about your experience w/ your carrier (but not terribly surprising).
The level of understanding of this no-longer-new technology is still fairly poor amongst far too many CSRs.
Unable to find 'Add eSIM' option on iPhone 13 Pro
