Refund request for an Apple Music charge after signing up for a free trial

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Refund request for an Apple Music charge after signing up for a free trial

Hello, I need help with a refund request. I recently subscribed to Apple Music because I saw a message offering a free one-month trial. However, a few days later, I was charged ฿129 on 18 July 2025. I thought I was getting a free trial and did not intend to pay at this time. Could you please check and help me process a refund for this charge? My Apple ID is m*****@gmail.com . Thank you very much for your help.

[Edited by Moderator]

Original Title: I need help with a refund request.

iPhone 7 Plus, iOS 15

Posted on Jul 21, 2025 9:15 AM

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Answer 1

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Phil0124

Community+ 2026

Level 10

225,046 points

Jul 21, 2025 9:56 AM in response to matchaboonta

Please do not post your email address here unless you want tons of Spam or scam emails. This is a user to user public forum.

To cancel an existing subscription see the following support document.

click here ➜ If you want to cancel a subscription from Apple - Apple Support

Once cancelled you can request a refund at https://reportaproblem.apple.com

click here ➜ Get help with charges from apple.com/bill - Apple Support

Make sure the charge is actually for Apple Music, and not something else. Do note, there is no Apple Music subscription that costs ฿129. Its either ฿79 (Student), ฿139 (Individual) or ฿219 (Family).

click here ➜ Apple Music - Apple (TH)

If you had a pending charge for something else, that never got processed and you recently added a new payment method for the subscription, it would have charged you for the pending charge, not the Apple Music subscription.

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Refund request for an Apple Music charge after signing up for a free trial

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