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Alex_keen Author

Level 1

6 points

i cant log into icloud on my new phone as it says trouble connecting to server

I can’t log into my iCloud on my new phone as it keeps saying trouble connecting to server and an unknown error has occurred. What do I do?

Posted on Jul 22, 2025 9:39 AM

Top-ranking reply

zinacef

Level 10

89,520 points

Posted on Jul 22, 2025 3:40 PM

If your new iPhone shows “Trouble connecting to server” or “An unknown error has occurred” when signing into iCloud, try the following steps:

1. Check Your Internet

Ensure you're on a strong, stable Wi-Fi network. If possible, switch networks or use mobile data briefly to test the connection.

2. Restart Your iPhone

Hold the Power and Volume button, slide to power off, then turn the phone back on.

3. Check Apple’s System Status

Visit Apple's System Status page to see if iCloud or Apple ID services are down.

4. Update iOS

Go to Settings → General → Software Update and install any available updates.

5. Disable VPN or Security Apps

Turn off any VPN or security app temporarily, as these may interfere with Apple’s servers.

6. Try Again Later

If Apple’s servers are busy, especially during peak times or setup periods, wait a bit and try again.

7. Contact Apple Support

If none of these work, reach out to Apple Support for further assistance.

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i cant log into icloud on my new phone as it says trouble connecting to server

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