UNKNOWN ERROR: Can Not Log In Apple Account, Cannot Cancel Apple Care

Question

UNKNOWN ERROR: Can Not Log In Apple Account, Cannot Cancel Apple Care

I'm going insane. This June, I bought a new Mac in the United States, created a new Apple ID, and bought with said ID Apple Care.

Fast forward, and I move to a new country in July. I'm trying to manage my subscriptions this month and found out that I cannot log in with this new Apple ID. It will ask me for an email code, card code, and a message code. I put everything correctly, and it shows that An unknown error has occurred.

I'm trying to get support to cancel it for me and I was finally apple to reach them with my old Account, ** the chat support people say they can't cancel it, and so they direct me to the call people. I get kicked from the US Store to the Singapore Store to the Chinese Shanghai store. The call people then say they need to elevate this to an insurance/finance team. I try to get them to cancel it, and they say "Okay, we did it. "

However, I didn't get an email verifying that the cancellation got through, and it still shows I have Apple Care. I call them again, and they now say they can't do it. I'm going insane. Someone, please help me.

They keep telling me to cancel it myself. The chat support people and I have been at it for 2 days, screen-sharing and trying the support app, resetting password and iCloud and Apple-music, and nothing works. I would love to cancel myself if I could. Everyone is kicking me around and I just want it Gone.

[Edited by Moderator]

MacBook Air 13″

Posted on Jul 23, 2025 9:36 PM

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Answer 1

brbo

Level 8

38,611 points

Jul 25, 2025 11:39 PM in response to Jie_Seventh_Wheel

Re: "Unknown error: Can Not Log In Apple Account, Cannot Cancel Apple Care " This June, I bought a new Mac in the United States, created a new Apple ID, and bought with said ID Apple Care."

"Fast forward, and I move to a new country in July. I'm trying to manage my subscriptions this month and found out that I cannot log in with this new Apple ID. It will ask me for an email code, card code, and a message code. I put everything correctly, and it shows that An unknown error has occurred."

Commiserations! Am no expert in this area, yet your post to the community certainly deserves a response.

Wondering if you are logged in correctly to your new Mac with your current Apple Account info.

and

whether logging in to your Apple Account online may help check and or edit / update details there.

How to: Sign in to your Apple Account on the web or in your device settings - Apple Support

________

If needed: You may be able to get a verification code in your device settings:

See how to: Get a verification code and sign in with two-factor authentication - Apple Support

If your Apple Account password is not working for yo , you may want to reset it.

You could go about it like: If you forgot your Apple Account password - Apple Support

________________________________________

If you will be in the new country for some time:

See what to do if you want to: Change your Apple Account country or region - Apple Support

It is quite a step-by-step process, but wondering if it is needed in order to sort things out with your account(s).

______________________________

If you want to talk to someone at Apple Support in your new country

You can view Apple Phone Numbers around the world: : Scroll down to "Connect with live support"

Choose your current country for the phone number.

Contact Apple Support - Apple Support

or

There's an Apple Account Support website: Apple Account - Official Apple Support info/ support / contact etc)

_______________________________________

Re: Apple Care: "They keep telling me to cancel it myself".

Wondering if Apple Support's online article (link below) can help to cancel your Apple Care:

Cancel your AppleCare plan coverage - Apple Support

Eg: says:

"Need to cancel your plan?

You can cancel your AppleCare plan in the account settings on your device.

If you can't see your plan when you're trying to cancel it, finish setting up your account.

If you’ve finished setting up your account and you still can’t see your plan, contact Apple Support.

If you cancel your AppleCare plan, the monthly or annual billing2 can’t be renewed.

If you're no longer eligible for an AppleCare plan, you can't add it to your device again."

All the best :-)

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