Hello!
I want to change the country of my Apple ID because I moved to a new country, but I can’t do that because I still have 0.12€ store credit.
Could you please remove it from my account so I can proceed?
Thank you very much!
[Re-Titled by Moderator]
Original Title: I can’t change my country
iPad Air, iPadOS 18
Hello!
I see you want to empty your account balance. This is not something the people on this forum—other users like yourself—can do for you. You can use one of the methods below:
1) If you are trying to empty your balance and still have a valid credit or debit card from your original country, you may purchase an item from the App or iTunes Stores for more than your balance. The remainder will be billed to your card, leaving you with nothing in your account balance. This is the easiest solution (you can do it yourself!), plus you get to use your money for something for yourself instead of donating it to Apple.
2) Alternatively, you could ask Apple Support to remove and keep the balance. Use this link Apple provides to take you directly to the managing and editing an Apple Account people who will do this for you --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0998&symptom_id=20198
This is more direct than using Official Apple Support which will just eventually lead you to the same place after some searching.
If the above direct link does not work for you, go to https://getsupport.apple.com/?s=n , enter “empty balance” or “zero balance” in the search line, press enter to search, then on the next page select “Clear Apple Account balance”. On the next page select a chat or telephone call option.
Alternatively give Apple a phone call. Find a list of telephone numbers at: Contact Apple Support - Apple Support
Hello!
I see you want to empty your account balance. This is not something the people on this forum—other users like yourself—can do for you. You can use one of the methods below:
1) If you are trying to empty your balance and still have a valid credit or debit card from your original country, you may purchase an item from the App or iTunes Stores for more than your balance. The remainder will be billed to your card, leaving you with nothing in your account balance. This is the easiest solution (you can do it yourself!), plus you get to use your money for something for yourself instead of donating it to Apple.
2) Alternatively, you could ask Apple Support to remove and keep the balance. Use this link Apple provides to take you directly to the managing and editing an Apple Account people who will do this for you --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0998&symptom_id=20198
This is more direct than using Official Apple Support which will just eventually lead you to the same place after some searching.
If the above direct link does not work for you, go to https://getsupport.apple.com/?s=n , enter “empty balance” or “zero balance” in the search line, press enter to search, then on the next page select “Clear Apple Account balance”. On the next page select a chat or telephone call option.
Alternatively give Apple a phone call. Find a list of telephone numbers at: Contact Apple Support - Apple Support
You are not talking to Apple here, but we'd be happy to offer some instructions and links to Apple support pages. To clear your account, you’ll either need to spend it or if it’s not enough to purchase a product or service, you’ll need to contact Apple Support to have your account set to zero. If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support article below.
Contact Apple for support and service - Apple Support
If you are changing regions:
PART 1:
Cancel your subscriptions and wait until the end of the subscription period. ⇣
PART 2:
Make a request to zero out any remaining balance on your account by contacting Customer Support by phone:
PART 3:
Click ▶︎ Change Region for step-by-step instructions. 🌐
Good luck! 👋🏼😉
How can I clear my Apple Account balance to change country?
