Can't sign in to iCloud.com on my iPhone 16 Pro Max

I am not able to sign into my cloud. I am in need of getting on asap. please help


[Re-Titled by Moderator]

Original Title: I can't access my icloud

iPhone 16 Pro Max, iOS 18

Posted on Jul 27, 2025 10:56 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 27, 2025 12:07 PM

booradly wrote:

I was able to log into support but when trying to log in on iCloud.com it keeps saying cannot load library or can’t connect.


Are you using a Windows PC, a Mac, or that iPhone shown in the footer?


If you’re using that iPhone from the footer, remove all add-on VPN apps, all add-on browser extensions, and all add-on security apps, restart the iPhone, and try logging into iCloud.com again.

8 replies
Question marked as Top-ranking reply

Jul 27, 2025 12:07 PM in response to booradly

booradly wrote:

I was able to log into support but when trying to log in on iCloud.com it keeps saying cannot load library or can’t connect.


Are you using a Windows PC, a Mac, or that iPhone shown in the footer?


If you’re using that iPhone from the footer, remove all add-on VPN apps, all add-on browser extensions, and all add-on security apps, restart the iPhone, and try logging into iCloud.com again.

Jul 27, 2025 4:26 PM in response to booradly

"I can't access my icloud: I am not able to sign into my cloud. I am in need of getting on asap. please help"

-------


Not Getting In iCloud on a Windows PC:


A. Update your PC.

Check for updates in Settings/Control Panel. Back it up, before doing so. That way, you can have something to restore it from, should anything go wrong with the install.


B. iCloud is Up in System Status:

There are no issues, as of this reply in Apple - Support - System Status. So, unless this was happening long before you posted this, then it is not going to show up as an issue.


C. Clear your Temporary Internet Files:

While logged in, clear your Temporary Internet Files (cookies, caches, and history). How to do so would depend on your Web browser. So, look in the Help menu for instructions of doing to.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can't sign in to iCloud.com on my iPhone 16 Pro Max

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.