Dropbox app error at application start up, but only on MacOS Sequoia 15.5



Has anyone encountered the above error when starting up the Dropbox app on MacOS Sequoia 15.5? I keep getting the above error when I try to startup the Dropbox app, after the app tries to login with my existing account (using the Basic [free] Plan). Using the same Dropbox account on iOS and iPadOS via the Dropbox app for the mobile device apps seem to work fine - meaning its not my Dropbox account issue. However when I start the app on MacOS, whether on my MacBook M3 Air, or my Mac Mini M2 Pro, I encounter the above error. The app used to work before, but until recently, that I encountered this issue.


I have tried fully uninstalling the app (using CleanMyMac) and reinstalling etc... but the problem persist.

I have checked my max number of devices connected (max 3), and that is not the issue, because I sign out of all my other devices and retried.

I have checked my storage limit, and I am far from anywhere near that limit.

If I were to run Dropbox over the MacOS Safari browser, it works fine... just the app that is giving me the problem.

I tried contacting Dropbox online chat assistance, and they too seem to have given up.


Any feedback or assistance would be very much appreciated. Thank you in advance.


Alvin



[Edited by Moderator]

Posted on Jul 27, 2025 9:47 PM

Reply
2 replies

Jul 27, 2025 11:20 PM in response to Alvin_Snowman

Alvin_Snowman wrote:
I have tried fully uninstalling the app (using CleanMyMac)

CleanMyMac is infamous for corrupting the system. The same applies to 3rd party virus apps. Don't use them.


The best fix for this kind of corruption is to backup, erase, do a clean install, and then carefully restore only user data files, and then install only really needed well-behaving 3rd party applications.

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Dropbox app error at application start up, but only on MacOS Sequoia 15.5

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