Apple ID login error: 'account is not active'

when i try to login to apple id it gives me account is not active error.




[Edited by Moderator]

Original Title: account is not active.

Posted on Jul 29, 2025 4:03 AM

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Question marked as Top-ranking reply

Posted on Jul 29, 2025 9:06 AM

If you see the message below, or similar "inactive" messages:

- "Inactive" Apple ID/Account

- "Verification Failed. This Apple ID is not active."

If you see an alert with a Request Access button, you might be able to request access to your account by tapping Request Access. If that does not work, this link —> https://getsupport.apple.com/?PGF=PGF63005&category_id=SC0245&symptom_id=23626 is the most direct way (versus Contact - Official Apple Support ) to get to the people helping you with this,


or by telephone at one of the numbers in this support article --> Contact Apple Support - Apple Support


Chat may or may not be available, depending upon where you live.


If you have not used the account in a long time, note:

Legal - iCloud - Apple

VII. B "In addition, Apple may terminate your Account upon 30 days’ prior notice via email to the address associated with your Account if (a) your Account has been inactive for one (1) year"



4 replies
Question marked as Top-ranking reply

Jul 29, 2025 9:06 AM in response to AyaEldeeb

If you see the message below, or similar "inactive" messages:

- "Inactive" Apple ID/Account

- "Verification Failed. This Apple ID is not active."

If you see an alert with a Request Access button, you might be able to request access to your account by tapping Request Access. If that does not work, this link —> https://getsupport.apple.com/?PGF=PGF63005&category_id=SC0245&symptom_id=23626 is the most direct way (versus Contact - Official Apple Support ) to get to the people helping you with this,


or by telephone at one of the numbers in this support article --> Contact Apple Support - Apple Support


Chat may or may not be available, depending upon where you live.


If you have not used the account in a long time, note:

Legal - iCloud - Apple

VII. B "In addition, Apple may terminate your Account upon 30 days’ prior notice via email to the address associated with your Account if (a) your Account has been inactive for one (1) year"



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Apple ID login error: 'account is not active'

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