How do I change my phone number in Mobile Service on iPhone 12?

Hi I have recently changed my phone provider and have ported my old phone number to my iPhone 12 However I remain mystified that in Settings>Mobile Service>My Number, the number that I was originally (before porting my old number) issued with is still showing and despite my best efforts, I cannot change it to my old ported number. It feels as though it should be easy and it is simple enough to delete the number I want to get rid of and enter the number I want. However it will not save it.

The phone is working perfectly well both for calls and messaging with my ported number despite showing the wrong number on the display.

Tge correct number is showing in the App for my new provider

i remain uneasy about the wrong number showing in settings which I can’t change.

help!


[Re-Titled by Moderator]

Original Title: Change my phone number in Mobile Service

iPhone 12

Posted on Jul 30, 2025 1:57 AM

Reply
5 replies

Jul 30, 2025 2:20 AM in response to Maxpeterson68

Try to Force Restart your iPhone.

  • Press and quickly release the Volume Up Button
  • Press and quickly release the Volume Down Button
  • Press and hold the Side Button until you see the Apple Logo


Continue to hold for up to 30 seconds past the Power Off Slider. It can take a few attempts to get it right.

Force restart iPhone - Apple Support


Then try a full Reset Network Settings which will reset your cellular settings.

  • Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.


This will also erase any Wi-Fi networks and Bluetooth connections.

Reset iPhone settings to their defaults - Apple Support

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How do I change my phone number in Mobile Service on iPhone 12?

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