How can I check the status of a Apple pending refund?

I hope this message finds you well.


I am writing to inquire about the status of a refund related to a recent purchase I made using my card issued by Trade and Development Bank (TDB) of Mongolia.



[Re-Titled by Moderator]

Original Title: apple refund no recieved

Posted on Aug 4, 2025 12:40 AM

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Question marked as Top-ranking reply

Posted on Aug 4, 2025 4:16 AM

 Go to reportaproblem.apple.com and sign in to your Apple Account. Choose Check Status of Claims. If you don't see Check Status of Claims, you don't have any pending refund requests.

3 replies

Aug 5, 2025 8:15 PM in response to neaton02

Once approved, it could take up to 30 days for the refund to be posted to your card.


If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:

  • Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.
  • Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.
  • Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.

Check the status of a refund for apps or content that you bought from Apple - Apple Support


Aug 5, 2025 8:05 PM in response to neaton02

Hello,


I requested a refund for a purchase made with my TDB (Trade and Development Bank of Mongolia) card, and it was marked as refunded on July 17, 2025.


However, I still have not received the refund in my bank account, and my bank has confirmed that they have not received any incoming transaction from Apple.

Could you please provide the refund transaction ID or reference number, the date it was processed, and the amount, so I can follow up with my bank?


Thank you for your assistance.

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How can I check the status of a Apple pending refund?

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