New iPhone 16 using random sounds for email notifications

I have 3 email accounts set up on my new iPhone 16. In Settings->Notifications->Mail->Cutomise Notifications I have set a different sound for each email account. Sometimes it uses the correct sound for an incoming email, sometimes it uses the sound set for a different account, and sometimes it uses another sound altogether. Very very annoying.

iPhone 16 Plus, iOS 18

Posted on Aug 5, 2025 2:59 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 6, 2025 5:41 AM

MikeBzz wrote:

I have set a different sound for each email account.

How? Can you please explain?


iOS does not allow setting different notification sounds per email account natively within the built-in Mail app. The sound you assign in:


Settings → Sounds & Haptics → New Mail

…applies to all email accounts using the Mail app.

4 replies
Question marked as Top-ranking reply

Aug 6, 2025 5:41 AM in response to MikeBzz

MikeBzz wrote:

I have set a different sound for each email account.

How? Can you please explain?


iOS does not allow setting different notification sounds per email account natively within the built-in Mail app. The sound you assign in:


Settings → Sounds & Haptics → New Mail

…applies to all email accounts using the Mail app.

Aug 6, 2025 5:41 AM in response to MikeBzz

If you are using third-party email apps then...

The app developer may not have updated their software to ensure compatibility with the iOS version your device is currently running.


If you encounter any challenges with third-party applications, the best course of action is to directly contact the app developer for further assistance. Here's a brief guide on how to do it:


  1. Identify the app developer.
  2. Visit their website or app store listing.
  3. Look for their contact information or support channels.
  4. Clearly describe the issue you are facing.
  5. Provide any necessary information they may need.
  6. Follow their instructions and provide feedback.
  7. Be patient and follow up if needed.


By reaching out to the app developer, you increase your chances of receiving accurate and personalized support for the challenges you're experiencing. To contact an App developer --> How to contact an app developer - Apple Support


Aug 6, 2025 7:21 AM in response to SravanKrA

All my mail accounts are configured in the built-in iOS email app. Sounds can be set per account in Settings->Notifications->Mail->Customise Notifications which is what I have done. This worked fine on my old phone, but on the new one sometimes the accounts use the sound I’ve configured and sometimes they use the sound for an other account or a random other sound. Sometimes emails come in a few seconds apart on the same account and each one uses a different sound. Must just be more iOS bugs.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

New iPhone 16 using random sounds for email notifications

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.