The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I bought refurbished iPhone 15. It’s not charging and giving me black screen. I can’t force restart. Anything else shall I try?
[Re-Titled by Moderator]
Original Title: iPhone 15
Return the phone for a refund.
Are you buying direct from Apple?
Other resellers are not recommended for refurbished products because you don't know whether the company doing the refurbishing is approved by Apple.
I agree with Bob. Return it and get your money back. If you want to buy a refurbished iPhone, only buy one from Apple directly. It will certified, have a new authentic Apple Battery and Screen and come with a one year warranty directly with Apple --> Certified Refurbished Products - Apple
Refurbished iPhone 15 not charging or force restarting with black screen
