How to request a refund for PicsArt subscription and auto renewal?

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Level 1

5 points

How to request a refund for PicsArt subscription and auto renewal?

Hi everyone,

I’m hoping someone here might have experienced something similar and can share advice.

I had a free 7-day trial for PicsArt and used the app just once. I didn’t intend to subscribe for a full year. On August 2nd, my subscription auto-renewed without any notification or reminder from PicsArt or Apple Mail, even though the app says it should send one. I only found out when I saw a charge of about RM200 on August 4th in my bank account.

I canceled the subscription immediately the same day and requested a refund, but Apple declined, saying I’m not eligible. I haven’t used any premium features since the trial ended, and I feel this renewal was unintentional.

Also, I’m frustrated there’s no live chat or phone support to explain my case directly, which has made this whole situation very stressful.

Has anyone else dealt with a similar problem? How did you manage to get a refund or resolve this?

Thanks so much in advance!

[Re-Titled by Moderator]

Original Title: PicsArt Subscription Auto-Renewed Without Notification. Anyone Else Faced This?

iPhone 13 Pro, iOS 18

Posted on Aug 8, 2025 2:55 AM

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Answer 1

Top-ranking reply

brbo

Level 8

38,635 points

Aug 12, 2025 9:56 PM in response to myahri160

Re: "PicsArt Subscription Auto-Renewed Without Notification."

A free trial always needs to be cancelled at least 24 hours before it expires, if you do not want to proceed with the subscription, and be automatically charged for the next subscription period.

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Re: "Anyone Else Faced This?"

We do see that others neglect to cancel in time. You are not the only one. There can be "small print" to read.

App developers need to eat too.

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Re: ".... requested a refund, but Apple declined, saying I’m not eligible".

The app developer or distributor may have your money. Apple may have just transferred it, as a bank does.

Apple Support's online article:

About purchases not billed through the App Store or the App Store’s In-App Purchase system - Apple Support

Eg: says:

If you originally downloaded the app from the App Store and also made purchases outside of the App Store and the App Store’s In-App Purchase system, contact the developer.
If you originally downloaded the app through alternative app distribution in the European Union, check where you downloaded the app from and contact the developer of the alternative app marketplace or the app.

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Re: "I feel this renewal was unintentional."

Picsart Help Center Online

https://support.picsart.com/hc/en-us/sections/15592031910429-Subscription-plans

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