Forgotten Apple Account password and Face ID not recognizing face

See the following two links for help:

If you forgot your Apple Account password - Apple Support

If Face ID isn't working on your iPhone or iPad Pro - Apple Support

And do yourself a favor. Once out of this mess, write down your important passwords/passcodes somewhere safe for future recall.

telmahova wrote:

I'm writing from Russia, and unfortunately, perhaps because of this, support is not responding to me. I've already contacted them

Well that is unfortunate, but this is a user to user only forum. We can't help you and Apple doesn't provide any support in Russia.

Apple does not do business in Russia. No official support is available in Russia.