Unauthorized PLN 699.99 charge on bank statement with 'APPLE.COM/BILL' reference

How to see what you've been charged for

• To see your purchase history, go to reportaproblem.apple.com.
• Sign in with your Apple ID.
• A list of purchases will appear. To see family members' purchases, select the Apple ID button and choose a family member.
• To see the full receipt, including tax, tap or click the date.

If you don't recognise a charge - Apple Support (IN)

Report an unknown transaction or dispute a charge. On your iPhone, open the Wallet app and tap Apple Card. Scroll down and tap the transaction that you want ...

If you see an Apple Services charge you don't recognize on ...

Unknown Charge?

1. App Purchase
   1. Curious about a Charge? --> If you see an 'itunes.com/bill' or an unfamiliar charge on your statement
   2. If you have an issue with an app on the App Store or billing --> Request a refund for an App Store or iTunes Store
2. Subscriptions
   1. You may view a subscription to an app --> See or cancel your subscriptions - Apple Support
   2. You can also request a refund for a recent renewal of an in-app subscription purchase 

Refund Time

After receiving approval confirmation of refund, know the time taken in this Apple article --> See how long refunds take.

Ever accidentally buy something in an app or online? It happens to the best of us! Here are some ways to prevent it, depending on whose device you're using:

On Your Device:

• Guided Access for iPhone, iPad, and iPod touch: This handy feature lets you lock your device into a single app and restrict certain areas of the screen. This is perfect for when you want to hand your phone or tablet to a child for them to play a game without worrying about them accidentally making purchases.Use Guided Access on iPhone - Apple Support

On Your Child's Device:

• Ask to Buy: Enable this feature to require your approval before your child can download or purchase anything from the App Store, iTunes Store, or iBooks Store. This gives you control over their spending and helps them learn healthy spending habits.  Approve what kids buy with Ask to Buy - Apple Support or Request and make purchases with Ask to Buy - Apple Support

It could be Phishing

• Beware of --> Phishing and other Suspicious Emails 
• Know how to --> Identify legitimate emails from the App Store or iTunes Store 
• Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams —> Use these tips to avoid scams and learn what to do if you think your Apple ID has been compromised.

Other possibilities to consider (not all may apply in your situation):

● If you see duplicate subscription charges on a card but only one in your Apple subscriptions list, you may have subscribed once in-app through Apple and a second time directly with the vendor on their web site (e.g., YouTube). Cancel one of your subscriptions. Same can happen if you have two Apple Accounts.

● Purchases can be made with your ID if your Apple ID is compromised (read what to do ➞ If you think your Apple Account has been compromised - Apple Support ) or somebody else has access to your device (require a purchase password as explained in this article ➞ Require a password for purchases in the App Store and other Apple services - Apple Support ).

● If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts (see the article: Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Apple Support ).

● If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution immediately. Any “refund” would have to come from them, not Apple.

● Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ How apps, content, and subscriptions from Apple are billed - Apple Support ).

● Unanticipated amounts may be grouped charges ( How apps, content, and subscriptions from Apple are billed - Apple Support ).

If using Family Sharing and viewing purchase history under Report A Problem, make sure the “Apple ID” box is set to All.” If a purchase is listed in your purchase history and you want to ask for a refund, read this article about how to request a refund for apps or content that you bought from Apple ➞ Request a refund for apps or content that you bought from Apple - Apple Support Remember that many apps have trial periods with subscriptions that then start automatically unless you cancel them in time. If a Family Sharing member made the purchase then you need to discuss this with that person. They would have to initiate any refund request.

If a reporting a problem request is unsuccessful or you have another issue you can also speak with Apple ➞ Choose your country or region - Official Apple Support

Select your country (if you do not see your country, also look for "other" regions; e.g., "Other Africa"), then "Choose a product". Click the "show" item under each category for more selections. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

Contact Apple for support and service ➞ "See a list of Apple phone numbers around the world."

Click here ➞ Contact Apple Support - Apple Support

This platform is designed as a user-to-user forum with Apple Inc. acting as a moderator. The primary objective is to foster a community where users can participate in meaningful discussions while adhering to established guidelines.

This platform serves as a space for users to engage in meaningful conversations, share information, and exchange ideas related to Apple products. It's a community-driven initiative where users support each other by sharing their experiences and technical expertise in using Apple devices. While Apple Inc. is not actively participating in these discussions, the forum is a valuable resource for seeking guidance and assistance from fellow users who possess a wealth of experience with Apple products. Feel free to explore the discussions, ask questions, and benefit from the collective knowledge of this community.

Please note that this is a public forum, so when attaching a screenshot, please avoid including any personal credentials such as IP addresses, card details, email IDs, Apple IDs, IMEI numbers, serial numbers, phone numbers, order IDs, invoices, or any identifiable location information if you are sharing a map.

Your first step is to try to identify the reason for, and source of, these charges. They may be perfectly valid charges you simply do not recognize. In the case of emails or messages there is the possibility they are not real at all (phishing attempts).

The support article If you see 'apple.com/bill' on your billing statement - Apple Support explains how you can check your iTunes and App Stores purchase history, cancel subscriptions (remember that these need to be canceled at least 24 hours in advance), and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by Family Sharing members, others sharing your card (such as a spouse or partner, or a second Apple Account you have; you may not see a receipt).

The article also provides a specific link for contacting Apple if you cannot trace the source of charges. If you use Apple Card you may find this document helpful too ➞ If you see an Apple Services charge you don't recognize on your Apple Card - Apple Support

Also note this service: View your App Store and iTunes Store purchases directly from your financial institution - Apple Support

"When you sign in to your financial institution website or mobile app and view your recent purchases from the App Store, iTunes Store, Apple Books, or for Apple Music or iCloud services, you may see an option—such as View Receipt—that allows you to view more details about your transaction."