The iPhone is blocked on the fraudster's Apple ID
My iPhone 13 is locked on someone else's Apple ID.
I have a box, but the receipt is lost. Please help me to remove the lock.
iPhone 13
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You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
My iPhone 13 is locked on someone else's Apple ID.
I have a box, but the receipt is lost. Please help me to remove the lock.
iPhone 13
The IMEI/Serial number must be on the original receipt where it shows YOU purchased it, but you cannot remove the Activation Lock with an IMEI number alone, or even with the box.
https://al-support.apple.com/#/additional-support
Feel free to submit your request and see what Apple says.
The IMEI/Serial number must be on the original receipt where it shows YOU purchased it, but you cannot remove the Activation Lock with an IMEI number alone, or even with the box.
https://al-support.apple.com/#/additional-support
Feel free to submit your request and see what Apple says.
You will not be able to remove the Activation lock without the original receipt from Apple or Authorized Apple Seller. The box is not proof of anything. It is a tough lesson to learn, but you should NEVER add someone else's Apple Account to your device.
Helps right now
The IMEI box is an argument
The iPhone is blocked on the fraudster's Apple ID