I leave the house in PHOENIX ARIZONA and my iPhone 14 I am still paying for is useless! I’ve talked to AT&T they didn’t even seem to know 14’s have eSIM? It also wants to connect to satellite right away. Help?
[Re-Titled by Moderator]
Original Title: iphone 14 will not connect to cellular of outside of house
iPhone 14 Pro Max, iOS 18
If your eSIM isn’t properly linked to your IMEI/line, it might work on Wi-Fi (like VoWiFi at home) but suddenly stop working when you leave.
Check whether your iPhone shows one EID (Embedded Identity Document) and two IMEIs (International Mobile Equipment Identity numbers).
Even though you can store 8 or more eSIM profiles on a single iPhone (depending on model and carrier support), the limitation comes from the fact that you only have two IMEIs. This means you can only have two eSIMs (or one physical SIM + one eSIM, on models that still support a physical SIM) active at the same time.
So, in short: your phone can hold many eSIMs in memory, but it can’t use more than two active lines simultaneously, because that’s all the hardware (two IMEIs) can handle.
See the pic below
Also, if “Automatic” is turned off in Settings → Cellular → Network Selection, your phone might not connect to AT&T when you’re out and about.
Try these..
If your eSIM isn’t properly linked to your IMEI/line, it might work on Wi-Fi (like VoWiFi at home) but suddenly stop working when you leave.
Check whether your iPhone shows one EID (Embedded Identity Document) and two IMEIs (International Mobile Equipment Identity numbers).
Even though you can store 8 or more eSIM profiles on a single iPhone (depending on model and carrier support), the limitation comes from the fact that you only have two IMEIs. This means you can only have two eSIMs (or one physical SIM + one eSIM, on models that still support a physical SIM) active at the same time.
So, in short: your phone can hold many eSIMs in memory, but it can’t use more than two active lines simultaneously, because that’s all the hardware (two IMEIs) can handle.
See the pic below
Also, if “Automatic” is turned off in Settings → Cellular → Network Selection, your phone might not connect to AT&T when you’re out and about.
Try these..
Is it possible that it never connects to cellular and you are just using WiFi?
No it’s not possible because we don’t have WiFi ‘towers’ in Phoenix. Tempe is a WiFi connected City and I think certain parts of downtown Phoenix might be but it’s too big of an area to have WiFi around the entire city (or so they say). It’s very definitely a cellular connection issue. The other strange thing this phone constantly tries to do the minute I leave the house is connect to a Satellite? But it still won’t give me service. I can’t make calls or search the internet or use apps? This $1295 iPhone 14 Pro Max (plus my iPhone 11 Pro Max $$ trade in that worked perfectly) thinks it’s a landline for the past 8 months? I need a new one on APPLE.
iPhone 14 won’t connect to cellular outside home, only tries satellite
