Pairing Apple Watch after changing iPhone and losing iCloud credentials

I lost my phone and forgot iCloud, restored iCloud on another phone, but the watch asks to disconnect the pair from the old phone or enter an account when setting them up, this data is not available, all there are documents from the watch, mail and phone number when creating iCloud, how to connect the watch?


[Re-Titled by Moderator]

Original Title: I forgot the login and password from the watch and changed the phone, the watch asks to specify an account when setting it up

Apple Watch Series 7

Posted on Aug 18, 2025 9:16 AM

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Question marked as Top-ranking reply

Posted on Aug 18, 2025 2:59 PM

Is the document an original receipt from Apple or Apple authorized watch reseller

showing the serial number of the watch? If yes, Apple may assist:


 https://al-support.apple.com/#/getsupport


If not, Apple will not assist.

From what source did you purchase the watch?


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Pairing Apple Watch after changing iPhone and losing iCloud credentials

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