Apple charges on credit card not showing in Apple Account

Hi


I have 3 charges from APPLE.COM/BILL ITUNES.COM each month I assume these are my children's phone - Im unable to cancel as the charges not showing on my apple account. Should I decline the charges with my credit card company?


[Re-Titled by Moderator]

Original Title: charges on my credit card and I cant see it on my account? could be my kids how can I cancel it?

iPhone 6 Plus, iOS 12

Posted on Aug 23, 2025 12:27 AM

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Question marked as Top-ranking reply

Posted on Aug 23, 2025 1:10 AM

First see if you can recognize the charge:


How to see what you were charged for

  1. To see your purchase history, go to reportaproblem.apple.com.
  2. Sign in with your Apple Account to see a list of purchases.
  3. If you want to see family members' purchases, select the Apple Account button and choose a family member.
  4. To see the full receipt, including tax, tap or click the date. Multiple purchases, including subscriptions, might be grouped onto one charge.

If the charge is for a subscription that you no longer want, you can cancel the subscription. You can also view your Purchase History on your device.


If you can't find the charge in your purchase history

If you can't find a matching charge at reportaproblem.apple.com, you can find out if you used another account to make a purchase.

  1. Search your email for the words "receipt from Apple" or "invoice from Apple".
  2. Look for a receipt that matches the amount that you see on your billing statement. 
  3. On the receipt, see what was purchased and which Apple Account was used.
  4. Check if the Apple Account in the email is different than what you used to sign in to reportaproblem.apple.com. If it's different, use this Apple Account to sign in and review your purchase history. 


If you checked reportaproblem.apple.com and your emailed receipts and you're still not sure why you were charged, contact Apple Support.


1 reply
Question marked as Top-ranking reply

Aug 23, 2025 1:10 AM in response to ronit11

First see if you can recognize the charge:


How to see what you were charged for

  1. To see your purchase history, go to reportaproblem.apple.com.
  2. Sign in with your Apple Account to see a list of purchases.
  3. If you want to see family members' purchases, select the Apple Account button and choose a family member.
  4. To see the full receipt, including tax, tap or click the date. Multiple purchases, including subscriptions, might be grouped onto one charge.

If the charge is for a subscription that you no longer want, you can cancel the subscription. You can also view your Purchase History on your device.


If you can't find the charge in your purchase history

If you can't find a matching charge at reportaproblem.apple.com, you can find out if you used another account to make a purchase.

  1. Search your email for the words "receipt from Apple" or "invoice from Apple".
  2. Look for a receipt that matches the amount that you see on your billing statement. 
  3. On the receipt, see what was purchased and which Apple Account was used.
  4. Check if the Apple Account in the email is different than what you used to sign in to reportaproblem.apple.com. If it's different, use this Apple Account to sign in and review your purchase history. 


If you checked reportaproblem.apple.com and your emailed receipts and you're still not sure why you were charged, contact Apple Support.


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Apple charges on credit card not showing in Apple Account

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