Unable to login to account.apple.com on web

I want to access my apple account online, so I go to https://account.apple.com/ and submit user, password, and then it verifies with a one-time code through my apple devices. It seems to login, but I am then presented with the waiting spinner indefinitely. It never resolves, and finally I just have to close the browser tab.


I've tried this with Safari and Firefox, and get the same result.


Am I doing something wrong?


thanks!

MacBook Pro 14″, macOS 15.6

Posted on Aug 24, 2025 12:01 PM

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Posted on Aug 26, 2025 8:20 AM

I tried logging on to my web Apple Account using my phone's hotspot instead of my usual router/wifi and it then completed successfully. There's some issue with my home fiber or router.


Apple Support said this could be that there's "low security" on my home connection (?) or something else wrong with my router. I even tried flushing my DNS cache on my computer and that didn't help.

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Question marked as Top-ranking reply

Aug 26, 2025 8:20 AM in response to itsayellow

I tried logging on to my web Apple Account using my phone's hotspot instead of my usual router/wifi and it then completed successfully. There's some issue with my home fiber or router.


Apple Support said this could be that there's "low security" on my home connection (?) or something else wrong with my router. I even tried flushing my DNS cache on my computer and that didn't help.

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Unable to login to account.apple.com on web

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