Unable to reset password for unknown email in Apple Account settings on new MacBook Pro

password issue with settings on new macbook pro shows email address I don't use for Apple unable to reset or change password for this email.

different email address in apple account settings but cannot reset password forgot password

[Edited by Moderator]

MacBook Pro 14″, macOS 15.6

Posted on Aug 26, 2025 6:22 AM

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1 reply

KiltedTim

Level 10

230,712 points

Aug 26, 2025 6:50 AM in response to docshaman

Where, exactly did you get the machine?

Did you buy a used or open box machine?

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Unable to reset password for unknown email in Apple Account settings on new MacBook Pro

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