Unable to reset password for unknown email in Apple Account settings on new MacBook Pro

password issue with settings on new macbook pro shows email address I don't use for Apple unable to reset or change password for this email.

different email address in apple account settings but cannot reset password forgot password

[Edited by Moderator]

MacBook Pro 14″, macOS 15.6

Posted on Aug 26, 2025 6:22 AM

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old password/email required to sign out of 'find my' Hey, I am trying to reset my old macbook air (2020) so i can give it to my mum. In the process i have successfully entered my apple ID password. It then asked for a password to log out of "find my" - however this is a really old email address, probably the one i used when i first set up my apple account years ago. I have since migrated to my new email address (which is what i usually use to log into apple). But, it wants my password for this old email address. it wont accept the current email address I have and use. and I do not rember the old password. i have tried to recover this password but apple declined, due to not being able to provide enough info about that account. I'm not sure what to do at this stage. Any help is appreciated. Thanks.
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1 reply

KiltedTim

Level 10

230,778 points

Aug 26, 2025 6:50 AM in response to docshaman

Where, exactly did you get the machine?

Did you buy a used or open box machine?

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Unable to reset password for unknown email in Apple Account settings on new MacBook Pro

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