FaceID not available on iPhone 13 after update

FaceID on my IPhone 13 stopped working. Not sure if it has to do with an update. I rebooted and also tried to reset but I keep getting a message that “FaceID is not available. Try again later.” I use this all the time and need it back!!


[Re-Titled by Moderator]

iPhone 13, iOS 18

Posted on Aug 26, 2025 8:41 AM

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Question marked as Top-ranking reply

Posted on Aug 26, 2025 12:02 PM

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


2 replies
Question marked as Top-ranking reply

Aug 26, 2025 12:02 PM in response to Loser007

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


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FaceID not available on iPhone 13 after update

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