I ordered AirPods and a charger cable from the Apple Store online. Paid for them in full (£248)and then a week later I get a message on my bank app telling me that a payment £248 is due tomorrow. Confused as to what subscription I managed to keep that would charge me that amount and it turned out it’s the amount I paid at Apple Store.
[Re-Titled by Moderator]
Original Title: Charged twice
iPhone 13
Did your bank actually charge you twice? What I am wondering is if Apple was giving you a pending payment statement and then actually charged you when the items were shipped.
If you still think something is wrong, refer to this page for Apple Support features ➔ Contact - Official Apple Support
Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.
This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support For some countries look under “Other” listing at the end of each region. Not every country has telephone support.
Did your bank actually charge you twice? What I am wondering is if Apple was giving you a pending payment statement and then actually charged you when the items were shipped.
If you still think something is wrong, refer to this page for Apple Support features ➔ Contact - Official Apple Support
Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.
This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support For some countries look under “Other” listing at the end of each region. Not every country has telephone support.
You can create a big mess by blocking payment to Apple instead of trying to resolve it with them first. You may, for example, find that your payment method is blocked from use with Apple for any other purchases.
Remember, as it says at the bottom of this page, this is a user to user forum. We are people like yourself, and can't do a single thing about this other than advise you. Apple won't see your post here. It sounds like you haven't even tried to ask Apple about this and that should be your first step. I provided contact information earlier.
theyre definitely tryna charge me twice cause the payment status says complete on the day I bought the items. I blocked the merchant so they don’t take money until this is resolved
Unexpected double charge for AirPods and cable from Apple Store
