Restored iPhone 13 mini asks to 'Use another device to Sign in' after battery replacement

I just backed-up and wiped my iPhone 13 mini prior to getting the battery replaced, and after restoring my wiped iPhone from a backup to my Mac Ultra, my phone is asking to "Use another device to Sign in". How do I do this? I am running iOS 18.6.2


[Edited by Moderator]

iPhone 13 mini

Posted on Aug 29, 2025 1:03 AM

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7 replies

Aug 29, 2025 1:15 AM in response to RobBroadstock

"I just backed-up and wiped my iPhone 13 mini prior to getting the battery replaced, and after restoring my wiped iPhone from a backup to my Mac Ultra, my phone is asking to "Use another device to Sign in". How do I do this?

I am running iOS 18.6.2"

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Two-Factor Authentication:

Go Here: Two-Factor Authentication for Apple Account - Apple Support. Do you have Two-Factor Authentication enabled? If so, it is sending a code to a Trusted Device. Access the code on that device. Sign in with Two-Factor Authentication - Apple Support

Aug 29, 2025 2:25 AM in response to RobBroadstock

"Ok, I now have been able to push-up on the iPhone screen (from the middle of the screen), and this exposed a place where I could type in my Apple ID password word. So it looks like the problem is now fixed."

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Thank you for the FOLLOWUP reply:

From what you've reported, either the screen was not responding, or the login pane was hidden (likely a flaw in the macOS, due to resolution changes).

Aug 29, 2025 1:51 AM in response to RobBroadstock

"I have my Mac and my iPad Pro with me, but I can see not two factor authentication screen appearing, despite being on the same Wifi network."

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Getting into this Device:


A. Confirming the Location:

Find My is for location retrieval. It would play no part, other than seeing where it is located, and if your other deices are signed into the same Apple Account. So, turn it one, and then go here, seeing if you other devices are seen: https://www.icloud.com/find


B. Make your Mac a Trusted Device:

If this Mac is giving you this issue, then you need to make it a Trusted Device.

On your Mac: Choose Apple menu  > System Settings > [your name] > Sign-In & Security > Two-Factor Authentication. In the Trusted Phone Number section, you can add and remove phone numbers.


C. Location Restrictions:

Note that Two-Factor Authentication is not a service available in all countries/regions. So, if you are just visiting a difference country, then perform this when you get home. See if it is seen here: Availability of Two-Factor Authentication for Apple Account - Apple Support

Aug 29, 2025 1:25 AM in response to TheLittles

I also turned-off Find My iPhone for my phone before I went to get my battery replaced, as that was what was recommended before giving the phone to a 3rd party. (As it happens I couldn't do the battery replacement as their technician was otherwise engaged, and I didn't want my phone unavailable for the weekend). Post restoring my phone from backup, I have this problem. Could it be related to turning off find my iPhone?


I have my Mac and my iPad Pro with me, but I can see not two factor authentication screen appearing, despite being on the same Wifi network.


Aug 29, 2025 2:08 AM in response to TheLittles

A. Noted

B. I have added my wife's phone number as a Trusted Phone via my Mac and verified it.

C. I am located in Australia and have received verification messages upon past logins.


I have re-booted my iPhone and still hav the same issue; being prompted for "Use Another Device to Sign In".


I wonder if may iPhone was updated to a new iOS version post backing it up prior to wiping the phone?

Aug 29, 2025 2:16 AM in response to RobBroadstock

"Post restoring my phone from backup, I have this problem. Could it be related to turning off find my iPhone?" [...]I have my Mac and my iPad Pro with me, but I can see not two factor authentication screen appearing, despite being on the same Wifi network."

Turn on Find My on this iPhone.


"I have my Mac and my iPad Pro with me, but I can see not two factor authentication screen appearing, despite being on the same Wifi network."

Make these Trusted Devices.

Go Here: About Trusted Phone Numbers and Trusted Devices for Apple Account - Apple Support


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Restored iPhone 13 mini asks to 'Use another device to Sign in' after battery replacement

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