I need to disable my access code to send my old phone back. But I'm not able to press the button to disable it. It staying grey.
[Re-Titled by Moderator]
Original Title: Can't disable access code
iPhone 13, iOS 18
Are you saying the "Turn Passcode Off" option is grayed out in your iPhone's settings? There are many requirements that must be met in order to do so. You must be connected to Wi-Fi or mobile data. You must not have Stolen Device Protection activated. You must not have Screen Time restrictions enabled.
Make sure those are all met, then you can erase your entire iPhone all at once with an easier route, in Settings > General > Transfer or Reset iPhone > Erase all Content and Settings. In addition to removing the passcode, it will also remove other pertinent information such as Find My, iCloud services, and many more.
What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
Are you saying the "Turn Passcode Off" option is grayed out in your iPhone's settings? There are many requirements that must be met in order to do so. You must be connected to Wi-Fi or mobile data. You must not have Stolen Device Protection activated. You must not have Screen Time restrictions enabled.
Make sure those are all met, then you can erase your entire iPhone all at once with an easier route, in Settings > General > Transfer or Reset iPhone > Erase all Content and Settings. In addition to removing the passcode, it will also remove other pertinent information such as Find My, iCloud services, and many more.
What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
See this link and click on the blue link which says Apple Account Page:
Prepare your iPhone or iPad for service - Apple Support
Unable to disable access code on iPhone
