Need Apple support assistance for stolen iPhone

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Level 1

4 points

Need Apple support assistance for stolen iPhone

My iPhone was stolen 10 months ago. I followed all the recommended steps (police report, iCloud deactivation, removal from Find My). I still have the official purchase invoice.

I would like to contact Apple Support to know if it’s possible to trace (ideally) or block the device using the serial number/IMEI. However, each time I try, the website redirects me to this page: Localiser votre iPhone ou iPad perdu - Assistance Apple (FR) without providing a concrete solution.

What is the best way to reach Apple for this type of case?

Thank you in advance for your help.

iPhone 14

Posted on Aug 29, 2025 10:21 AM

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Answer 1

Top-ranking reply

Johnathan Burger

Level 9

71,803 points

Aug 29, 2025 10:26 AM in response to rotsyrako

Apple is not here

This is a user to user technical support forum.

Apple does not get involved with stolen devices or tracking devices. Apple doesn’t block devices.

Apple provides find my for users to track their devices.

Tracking a device through IMEI is something cellular providers do when Law Enforcement agencies request it.

Any blocking of a device IMEI would be done by your cellular provider.

Contact your cellular provider and report the theft to them.

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Answer 2

KiltedTim

Level 10

233,710 points

Aug 29, 2025 10:29 AM in response to rotsyrako

Um... if you removed it from find my, you basically gave it to the thief. Doing that removes the activation lock.

Apple can't help you.

Even if you didn't remove it from find my, Apple can't help you. If you did not remove it from find my, it's activation locked and can't be used.

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Need Apple support assistance for stolen iPhone

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