iPhone locked due to being tricked into logging into another iCloud

imei : 35723309******* ,Bought a long time ago so lost the receipt (bought old at the store)




[Edited by Moderator]

iPhone XS, iOS 18

Posted on Aug 29, 2025 6:58 PM

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Question marked as Top-ranking reply

Posted on Aug 29, 2025 7:16 PM

You can read what I have written about this before, below. If you have no receipt, Apple will not entertain the idea of unlocking the device for you. If it was a scammer that did this, the scammer probably set Lost Mode which means that even if you did have a receipt Apple still wouldn't unlock the device for you. So you're basically looking at buying a new iPhone and accepting this as a life lesson.


Refer to How to remove Activation Lock - Apple Support for the various ways to remove an Activation Lock. If you have the necessary information you can do this yourself, otherwise Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.


*Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support


If you cannot get the device unlocked then read this section from the very bottom of Apple Trade In - Apple :

"Does Apple offer recycling?

Yes. Apple Trade In lets you recycle any Apple device (including devices from Apple-owned brands) at any Apple Store and on Apple for free. That includes your batteries and old electronic products as well as free, on-demand packaging recycling for our commercial, education, and institutional customers. When we receive your device, it will be thoroughly inspected to determine if components can be recycled or reused. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way."


Note that the device cannot have Lost Mode set on it. If your device has been taken over by you having entered a scammer’s Account then the scammer may have set that too and the device is lost to you.


1 reply
Question marked as Top-ranking reply

Aug 29, 2025 7:16 PM in response to hienhienngoc

You can read what I have written about this before, below. If you have no receipt, Apple will not entertain the idea of unlocking the device for you. If it was a scammer that did this, the scammer probably set Lost Mode which means that even if you did have a receipt Apple still wouldn't unlock the device for you. So you're basically looking at buying a new iPhone and accepting this as a life lesson.


Refer to How to remove Activation Lock - Apple Support for the various ways to remove an Activation Lock. If you have the necessary information you can do this yourself, otherwise Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.


*Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support


If you cannot get the device unlocked then read this section from the very bottom of Apple Trade In - Apple :

"Does Apple offer recycling?

Yes. Apple Trade In lets you recycle any Apple device (including devices from Apple-owned brands) at any Apple Store and on Apple for free. That includes your batteries and old electronic products as well as free, on-demand packaging recycling for our commercial, education, and institutional customers. When we receive your device, it will be thoroughly inspected to determine if components can be recycled or reused. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way."


Note that the device cannot have Lost Mode set on it. If your device has been taken over by you having entered a scammer’s Account then the scammer may have set that too and the device is lost to you.


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iPhone locked due to being tricked into logging into another iCloud

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