Receiving a call transcript from phone support.
So, Apple charged me 60$ worth of subscriptions as soon as I added money to my Apple Cash. The subscriptions were from apps I don’t even have anymore, I cancelled and requested a refund in under 10 minutes as these aren’t charges i authorized. Apple denied me a refund even after admitting multiple times they authorized the purchase and this a setting implemented on everyone’s phone automatically and you have to go to your settings to turn it off. obviously i call support because this is outrageous, and a hidden feature the support member was rude and unhelpful he told me I couldn’t record the call and that he could provide me with a transcript of the call. Before he would so called send me a link, he hung up on me. Is it true that they can provide call transcripts or did he lie to me.
iPhone 15, iOS 18