I get this message "This Apple account is not active"
I haven't used my iTunes account for years and now I get this message "This Apple account is not active" I still have over £30 in my account, how can I reactivate it?
iPhone 15 Pro, iOS 18
Question marked as
If you see the message below, or similar "inactive" messages:
- "Inactive" Apple ID/Account
- "Verification Failed. This Apple ID is not active."
If you see an alert with a Request Access button, you might be able to request access to your account by tapping Request Access. If that does not work, this link —> https://getsupport.apple.com/?PGF=PGF63005&category_id=SC0245&symptom_id=23626 is the most direct way (versus Contact - Official Apple Support ) to get to the people helping you with this,
or by telephone at one of the numbers in this support article --> Contact Apple Support - Apple Support
If you have not used the account in a long time, note:
VII. B "In addition, Apple may terminate your Account upon 30 days’ prior notice via email to the address associated with your Account if (a) your Account has been inactive for one (1) year"