Recovering hacked iCloud account and removing malware

Read this document if you think your Apple Account has been compromised. --> If you think your Apple Account has been compromised - Apple Support

For iOS 15 or earlier, if you want to see if anyone else has access to your device or accounts, click here --> Checklist 1: Limit device and account access - Apple Support

For iOS 16 or later see how Safety Check on iPhone works to keep you safe. Safety Check for an iPhone with iOS 16 or later - Apple Support

Use the information in this document to check your Apple ID device list to find where you're signed in --> Check your Apple Account device list to find where you’re signed in - Apple Support

Related materials:

Personal Safety User Guide

Personal Safety User Guide - Apple Support

> open the Table of Contents and review the articles

A document with general information about security and your Apple ID --> Security and your Apple Account - Apple Support

I'm so sorry to hear that _ashy!

First, report the account compromise to Apple

• Go to Apple’s official support for hacked accounts (Sign in to your Apple Account on the web or in your device settings - Apple Support)
• You can also contact Apple Support directly at getsupport.apple.com and select Apple ID > Security & Phishing

Then, you can try to recover your old iCloud account:

• Go to Apple's iForgot site (https://iforgot.apple.com) and enter your old email
• Follow on-screen prompts to reset your password and regain access
• If the attacker changed the recovery email/phone, you’ll be guided through Apple’s Account Recovery process

Also, make sure to check for lingering malware since your MacBook and iPhone were compromised

• Make sure your new devices are updated to the latest iOS/macOS
• Run a reputable antivirus/malware scanner on any other computers you use.
• To avoid restoring backups that may be infected, set up new devices as “new” instead of restoring old backups.

Lastly, strengthen your account security to prevent further attacks on your new devices.

• Enable two-factor authentication on your Apple ID immediately once you regain access
• Change passwords for all linked accounts (email, banking, social media, etc.), since attackers often reuse credentials
• Use a password manager (like the one Apple offers) to generate unique, strong passwords.

I hope this helps. Wishing you the best of luck!