My new MacBook Air is not connecting to internet

My NEW MacBook Air will not connect to internet. I’ve rebooted both. Changed the password. Internet works for other devices. Cannot take other steps recommended as have only gotten through first pages of new laptop setup so have no access to Settings etc. What to do???



[Re-Titled by Moderator]

Original Title: New Mac Air will not connect.

Posted on Sep 5, 2025 9:33 AM

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Question marked as Top-ranking reply

Posted on Sep 5, 2025 6:00 PM

If you can't even open Settings something is very wrong. You already tried restarting the Mac to no avail.


Things aren't supposed to be this difficult. Since it's new I recommend you contact Apple and ask them for help.


Official Apple Support


Until then review the basics, such as If your Mac isn't connecting to the internet over Wi-Fi - Apple Support, but if you can't even open Settings you aren't going to get very far.

2 replies
Question marked as Top-ranking reply

Sep 5, 2025 6:00 PM in response to E-literate

If you can't even open Settings something is very wrong. You already tried restarting the Mac to no avail.


Things aren't supposed to be this difficult. Since it's new I recommend you contact Apple and ask them for help.


Official Apple Support


Until then review the basics, such as If your Mac isn't connecting to the internet over Wi-Fi - Apple Support, but if you can't even open Settings you aren't going to get very far.

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My new MacBook Air is not connecting to internet

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