Unable to Receive Verification Code – Cannot Sign In to Apple ID

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Tujo123 Author

Level 1

4 points

Unable to Receive Verification Code – Cannot Sign In to Apple ID

Hi!

I am unable to sign in to my Apple ID due to an issue with two-factor authentication. I want to clarify that:

I remember my Apple ID email and my password correctly.

Every time I attempt to sign in, the verification code is supposed to be sent to my trusted phone number, but I do not receive it.

My phone number is active, and I am receiving all other SMS messages without any issue.

The other option is to have the verification code sent to my Apple ID email, but I cannot access that email without signing in first. - which again requires the verification code which I’m not receiving

This has left me in a loop: I cannot receive the SMS verification code, and I cannot use the email option because it requires me to sign in first. As a result, I cannot access iCloud or any of my Apple services.

Could you please help me resolve this issue and advise how I can regain access to my Apple ID? Because it’s now blocked, In recovery due to many attempts of requesting the verification code!! If the initial support team is unable to assist, please escalate this case to the account recovery team for further review.

iPhone 13 Pro Max, iOS 18

Posted on Sep 5, 2025 10:29 AM

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Answer 1

Top-ranking reply

Limnos

Level 10

427,385 points

Sep 5, 2025 12:14 PM in response to Tujo123

Apple does not send 2-factor codes to email addresses.

Based on: Get a verification code and sign in with two-factor authentication - Apple Support

A code is sent first to your trusted devices automatically. If you have a trusted device running iOS 9 and later, OS X El Capitan and later, iPadOS 13 and later, or watchOS 6 and later, the verification code is displayed automatically on your trusted devices.

If you don’t have a trusted device handy, you can choose to have a verification code sent to your trusted phone number as a text message or phone call.

1. Select “Didn’t Get a Code?” or “Can’t get to your devices?” on the verification code screen.

2. Choose to have the code sent to your trusted phone number.

3. You'll get a text message or phone call from Apple with your verification code. This text message might include an additional domain validation line. This line includes the @ symbol, the website name, and your code (for example: @icloud.com #123456 %apple.com).

4. Enter the code on your other device to complete sign in.

If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account [ How to use account recovery when you can’t reset your Apple Account password - Apple Support ]. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.

The people on this forum are users like yourself, not Apple. We cannot escalate issues.

Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.

This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support For some countries look under “Other” listing at the end of each region. Not every country has telephone support.

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