Itunes tried charging me for something i never purchased.

Yesterday i got a notification on my banking app that ITunes tried to bill 29,99 EUR, basically for nothing since i haven't bought anything and am not subscribed to anything either. When the transaction didn't go through tho, they ran away with 1,39 EUR instead, i haven't been able to find out at all where these requests are coming from because they don't show up in my transaction history. I'm confused how they can just bill me like that out of the blue lol, does anyone know anything about this or has had any similar experiences? Will these requests keep coming?


iPhone XS Max, iOS 18

Posted on Sep 6, 2025 1:57 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 6, 2025 5:01 AM

Your first step is to try to identify the reason for, and source of, these charges. They may be perfectly valid charges you simply do not recognize. In the case of emails or messages there is the possibility they are not real at all (phishing attempts).


The support article If you see 'apple.com/bill' on your billing statement - Apple Support explains how you can check your iTunes and App Stores purchase history, cancel subscriptions (remember that these need to be canceled at least 24 hours in advance), and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by Family Sharing members, others sharing your card (such as a spouse or partner, or a second Apple Account you have; you may not see a receipt).

The article also provides a specific link for contacting Apple if you cannot trace the source of charges. If you use Apple Card you may find this document helpful too ➞ If you see an Apple Services charge you don't recognize on your Apple Card - Apple Support


Also note this service: View your App Store and iTunes Store purchases directly from your financial institution - Apple Support

"When you sign in to your financial institution website or mobile app and view your recent purchases from the App Store, iTunes Store, Apple Books, or for Apple Music or iCloud services, you may see an option—such as View Receipt—that allows you to view more details about your transaction."


Other possibilities to consider (not all may apply in your situation):

● If you see duplicate subscription charges on a card but only one in your Apple subscriptions list, you may have subscribed once in-app through Apple and a second time directly with the vendor on their web site (e.g., YouTube). Cancel one of your subscriptions. Same can happen if you have two Apple Accounts.

● Purchases can be made with your ID if your Apple ID is compromised (read what to do ➞ If you think your Apple Account has been compromised - Apple Support ) or somebody else has access to your device (require a purchase password as explained in this article ➞ Require a password for purchases in the App Store and other Apple services - Apple Support ).

● If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts (see the article: Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Apple Support ).

● If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution immediately. Any “refund” would have to come from them, not Apple.

● Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ How apps, content, and subscriptions from Apple are billed - Apple Support ).

● Unanticipated amounts may be grouped charges ( How apps, content, and subscriptions from Apple are billed - Apple Support ).


If using Family Sharing and viewing purchase history under Report A Problem, make sure the “Apple ID” box is set to All.” If a purchase is listed in your purchase history and you want to ask for a refund, read this article about how to request a refund for apps or content that you bought from Apple ➞ Request a refund for apps or content that you bought from Apple - Apple Support Remember that many apps have trial periods with subscriptions that then start automatically unless you cancel them in time. If a Family Sharing member made the purchase then you need to discuss this with that person. They would have to initiate any refund request.


If a reporting a problem request is unsuccessful or you have another issue you can also speak with Apple ➞ Choose your country or region - Official Apple Support

Select your country (if you do not see your country, also look for "other" regions; e.g., "Other Africa"), then "Choose a product". Click the "show" item under each category for more selections. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service ➞ "See a list of Apple phone numbers around the world."

Click here ➞ https://support.apple.com/HT201232


4 replies
Question marked as Top-ranking reply

Sep 6, 2025 5:01 AM in response to CoaCoa44

Your first step is to try to identify the reason for, and source of, these charges. They may be perfectly valid charges you simply do not recognize. In the case of emails or messages there is the possibility they are not real at all (phishing attempts).


The support article If you see 'apple.com/bill' on your billing statement - Apple Support explains how you can check your iTunes and App Stores purchase history, cancel subscriptions (remember that these need to be canceled at least 24 hours in advance), and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by Family Sharing members, others sharing your card (such as a spouse or partner, or a second Apple Account you have; you may not see a receipt).

The article also provides a specific link for contacting Apple if you cannot trace the source of charges. If you use Apple Card you may find this document helpful too ➞ If you see an Apple Services charge you don't recognize on your Apple Card - Apple Support


Also note this service: View your App Store and iTunes Store purchases directly from your financial institution - Apple Support

"When you sign in to your financial institution website or mobile app and view your recent purchases from the App Store, iTunes Store, Apple Books, or for Apple Music or iCloud services, you may see an option—such as View Receipt—that allows you to view more details about your transaction."


Other possibilities to consider (not all may apply in your situation):

● If you see duplicate subscription charges on a card but only one in your Apple subscriptions list, you may have subscribed once in-app through Apple and a second time directly with the vendor on their web site (e.g., YouTube). Cancel one of your subscriptions. Same can happen if you have two Apple Accounts.

● Purchases can be made with your ID if your Apple ID is compromised (read what to do ➞ If you think your Apple Account has been compromised - Apple Support ) or somebody else has access to your device (require a purchase password as explained in this article ➞ Require a password for purchases in the App Store and other Apple services - Apple Support ).

● If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts (see the article: Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Apple Support ).

● If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution immediately. Any “refund” would have to come from them, not Apple.

● Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ How apps, content, and subscriptions from Apple are billed - Apple Support ).

● Unanticipated amounts may be grouped charges ( How apps, content, and subscriptions from Apple are billed - Apple Support ).


If using Family Sharing and viewing purchase history under Report A Problem, make sure the “Apple ID” box is set to All.” If a purchase is listed in your purchase history and you want to ask for a refund, read this article about how to request a refund for apps or content that you bought from Apple ➞ Request a refund for apps or content that you bought from Apple - Apple Support Remember that many apps have trial periods with subscriptions that then start automatically unless you cancel them in time. If a Family Sharing member made the purchase then you need to discuss this with that person. They would have to initiate any refund request.


If a reporting a problem request is unsuccessful or you have another issue you can also speak with Apple ➞ Choose your country or region - Official Apple Support

Select your country (if you do not see your country, also look for "other" regions; e.g., "Other Africa"), then "Choose a product". Click the "show" item under each category for more selections. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service ➞ "See a list of Apple phone numbers around the world."

Click here ➞ https://support.apple.com/HT201232


Sep 6, 2025 8:40 AM in response to CoaCoa44

Do you have a second Apple Account?

If yes, then check that account's purchase history.


Are you a family sharing organizer? Yes/No?

If yes, then ask a family member.


Do you share a card with somebody? A spouse?

If yes, ask the other person if they purchased anything.


If no, contact the bank and ask them about the charge. A thief or scammer may have your information and is making charges to your account. That has nothing to do with Apple and is something the bank needs to resolve with you.


I know I posted all that already (and Katana-san also posted a bit of it too) but people tend to skim over stuff that is posted. I've had people reply that they share a card with their wife and it was the wife who bought an item.

Sep 6, 2025 8:13 AM in response to Limnos

Thank you dor the reply, but as i mentioned the transaction or transaction attempt doesn’t show up anywhere other than my banking app and the 1,39 eur is currently being held as “Reserved funds” meaning they are held until the transaction is complete by my understanding, none of the articles and links you mentioned can actually help me as the transaction, according to the apple website and history of my purchases and subscriptions, never happened.

I’ll wait and see if the funds get released or if they try to bill me again.

Thank you again for replying.

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Itunes tried charging me for something i never purchased.

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