Apple Pencil Pro connected to iPad Air M3 but not working

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Apple Pencil Pro connected to iPad Air M3 but not working

I recently bought a brand new IPad Air M3 and the latest Apple Pencil Pro model.

less than a month into owning the devices the Apple Pencil Pro suddenly stopped working.

It appears to be connected to the iPad. It is listed in settings, and displays the charge when connected magnetically to the iPad. However, It doesn’t respond to touching the screen or squeezing like it should. No amount of trouble shooting has helped it function properly.

Steps I’ve tried

Fully charging Pencil
Taking cover of the iPad screen
Tightening pencil tip
Forced restart of the iPad
Updating to latest software
Resetting all settings on the iPad.
Forgetting the device and repairing
turning Bluetooth on and off.

Despite my best efforts the Pencil continues to malfunction.

[Re-Titled by Moderator]

Original Title: Apple Pencil Pro connected but not working

iPad Air (M3, 2025)

Posted on Sep 9, 2025 10:52 AM

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Answer 1

Top-ranking reply

LotusPilot

Community+ 2025

Level 10

301,064 points

Sep 9, 2025 4:14 PM in response to LakeEscape

One additional troubleshooting step... if you are able, try pairing and testing your Pencil with another compatible iPad. If the Pencil works, you have demonstrated that the Pencil is healthy - and you can then re-attempt to pair the Pencil with your current iPad. By contrast, if the Pencil doesn't operate as expected with the second iPad, you have shown that the Pencil has a fault.

Otherwise, given everything that you have attempted already, you might be well advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.

Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to hands-on test and assess your iPad and Pencil. If a fault is identified with either, you'll be in the best possible place to explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

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