Right of withdrawal refund not granted

kosielemmer wrote:

I asked for a refund on the basis of a right of withdrawal. Apple rejected it and said it was final. What kind of arrogant response is this? No reason given either and I made the request almost immediately. First saying I made a mistake and then giving the right of withdrawal reason which I believe is a statutory right.

The people responding on this support forum are users like you. We have no special access to Apple information or your accounts, so unfortunately all we can do is guide you to the information Apple does provide. Apple, however, does not have much on its criteria for refusing refunds. Here are two sections from the U.S.A. version of Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple You can see if the terms are different for where you live by clicking on this link Legal - Apple Media Services - Apple select your location and then your language.

- "All Transactions are final."

I understand this as meaning Apple is starting from a point where any refund is considered an exception. Apple may provide a refund but can also simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.

- "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim." Remember that Apple has no way of removing a purchase from your device. They have to trust you are being honest when asking for a refund. It may be certain refund requests might be considered suspicious or excessive.

According to https://reportaproblem.apple.com/static/en-us/privacy.html , Apple uses an automated system to detect fraud. Your request may not have met the automated system’s criteria for a refund. If you feel you want to discuss a refund request with a person, try to contact an Apple representative by email —> “If you disagree with your final decision, contact dpo@apple.com “

In most cases all transaction in the App Store are final. If you believe you are in a region where you have a statutory right to a refund, then contact your local regulators for the specifics, as they don't always mean what you think, and you can also file a complaint there if a violation occurred.

Thank you for replying with your concerns, kosielemmer. 😉

Here at the Apple Support Community, we are volunteers (thoughtful Apple users) who share knowledge in an effort to help others, such as yourself.

We don’t have the power to look into accounts or make changes.

Unfortunately, you’ve reached the final stage.

Apple’s decision is final and no one can change their decision or alter the Refund policy.

According to Apple:

All Transactions are final.

Content prices may change at any time.

If technical problems prevent or unreasonably delay delivery of Content, your exclusive and sole remedy is either replacement of the Content or refund of the price paid, as determined by Apple.

From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim.

Thank you! 👋🏼😉