SSL error on Apple devices

Question

Level 1

5 points

SSL error on Apple devices

I have a problem connecting to a website and their app, but only on my iPhone, iPad and MacBook.

the website works fine on my PC and work Windows laptop on the same network. If I try to access even the home page (https.www.perfectdraft.com) I get the error:

“This site can’t provide a secure connection”

I get this using Chrome, Safari, and Duck Duck Go.

i’ve been through their tech help and they are at a loss. Cleared caches, reinstalled app, VPN on/off, changed password, everything I can think of. Same on 5G and WiFi. Tried my girlfriends iPad and got the same error.

Any ideas?

[Edited by Moderator]

MacBook Pro (M2, 2022)

Posted on Sep 10, 2025 10:33 PM

Reply

Answer 1

John Galt

Level 10

157,356 points

Sep 11, 2025 6:19 AM in response to BTeknosis

The website's SSL certificate is almost certainly invalid. Some browsers ignore that... for now.

VPN on/off,

Merely "turning it off" is generally insufficient for commercial VPNs. They have to be removed in accordance with their instructions. Some of those products will alter the device's network settings, which will require manual reversion.

Reply

Answer 2

BTeknosis Author

Level 1

5 points

Sep 12, 2025 2:36 AM in response to John Galt

Thanks for the answer. VPN is not installed on my iPhone so considered that as the ‘off’ test

this is a fairly popular site, I know plenty of other users that don’t have any issue. if it was a certificate issue, surely there would be many more calls to their Helpdesk? It does seem to be affecting just me, and on my mobile network as well, so that rules out my router.

I’ll go back to them with that and see if they can look into it

Reply

Answer 3

John Galt

Level 10

157,356 points

Sep 12, 2025 5:26 AM in response to BTeknosis

Sure, let us know what they have to say.

From what you describe, you and your girlfriend are having trouble loading one and only one specific website on each of your Apple devices. It is occurring regardless of the device, browser, or ISP you are using. It occurs whether or not you are using Wi-Fi or cellular data.

Yet that website functions on your work computers (Windows PCs) and you have no reason to believe they are configured in a manner required by that website.

Is all of that correct?

Something obviously does not add up. When that happens, it means a critical piece of information is missing.

By the way https. is not a valid URL prefix (protocol) but I am assuming that's a typo.

Reply

Answer 4

BTeknosis Author

Level 1

5 points

Sep 12, 2025 6:02 AM in response to John Galt

All the above is correct.

Website is working now. And app.

i’m away from home in 5G, will try when back home on WiFi

I copied the link from the address bar. I didn’t type the prefix, just the domain name, I don’t know where the “.” Came from. But the app doesn’t have an address to type in, could something have been rerouting it?

Reply

Answer 5

John Galt

Level 10

157,356 points

Sep 12, 2025 7:46 AM in response to BTeknosis

Absolutely. Seems like the most plausible explanation for now.

Copying the link from the "unified search field" / address bar was the right way to do it. Something was causing it to appear that way, and it wouldn't have worked on any device. I suspect it was the app.

Reply

Answer 6

BTeknosis Author

Level 1

5 points

Sep 12, 2025 7:46 AM in response to John Galt

Back home now, app and website working on all devices. No changes made on any device or network component.

just one of those things? A fix on the site? I guess we’ll never know.

thanks for the ideas both of you

Reply

SSL error on Apple devices

Similar questions