Unable to hear callers on iPhone 12 Pro

when im receiving call from another person < I can"t hear the person , the only way is that i have to put the call on speaker Why? how can this be fixed



[Re-Titled by Moderator]

Original Title: I Phone 12 Pro

iPhone 12 Pro, iOS 18

Posted on Sep 12, 2025 10:36 AM

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Question marked as Top-ranking reply

Posted on Sep 12, 2025 10:49 AM

Vigil04 wrote:

when im receiving call from another person < I can"t hear the person , the only way is that i have to put the call on speaker Why? how can this be fixed


[Re-Titled by Moderator]
Original Title: I Phone 12 Pro

Some Iphone 12 suffered from a speaker failure and there was a recall, it must be less than 3 years since initial purchase.


iPhone 12 and iPhone 12 Pro Service Programme for No Sound Issues - Apple Support


4 replies
Question marked as Top-ranking reply

Sep 12, 2025 10:49 AM in response to Vigil04

Vigil04 wrote:

when im receiving call from another person < I can"t hear the person , the only way is that i have to put the call on speaker Why? how can this be fixed


[Re-Titled by Moderator]
Original Title: I Phone 12 Pro

Some Iphone 12 suffered from a speaker failure and there was a recall, it must be less than 3 years since initial purchase.


iPhone 12 and iPhone 12 Pro Service Programme for No Sound Issues - Apple Support


Sep 12, 2025 10:40 AM in response to Vigil04

I may sound silly but when the iPhone isn't on speaker it's designed only to be heard when brought up to your ear.


But if that's what you are doing, go to Settings > Battery > Battery Health and Charging. Because higher volume will drain more battery, a significantly degraded battery can cause the volume to not output as loudly.

Sep 13, 2025 3:08 AM in response to Zachyy

Zachyy wrote:

Good find! Unfortunately looks like the program ended.

I found it too late for my own phone which was sold for spares unnecessarily. Apple Support failed to tell me when I called about the problem within the time period. Mine was eligible. They quoted £475 ($475) repair for the base model 12.

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Unable to hear callers on iPhone 12 Pro

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